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Otsutsumi-kenkyusho
〒595-0044
3-35 Kawahara-cho, Izumiotsu City, Osaka 595-0044, Japan
Phone number.+81-725-21-7820
FAX number.+81-725-33-7101
Sale and export business of daily necessities miscellaneous goods and interior accessories
 

Terms and conditions

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  • Terms and conditions
 

Payment Method

Payment Method
 
Otsutumi-kenkyusho will accept the paypal payment.
Even if you do not have a Paypal account, you can pay with your credit card and Paypal.
All main credit cards can be processed via the PayPal.
 
 
※For secure settlement, payment of customers will be done via PayPal.
Since PayPal is firmly protec not convey the personal information of such as important card information to the online shop, Paypal do not have to worry about a leak and the abuse of the information, you can more safely payment.
 

Expiration date of the application

Expiration date of the application
 
In a case we cannot confirm of the payment in within 10 days from the date that have been able to confirm your order, we will cancel your order.
  
 
 

Terms and conditions

Terms and conditions
 
Necessary rate except the goods price
・The documents making charges that is necessary by countries, such as pastage and the origin certificate.
・Please see below for customs duties and other taxes.
 
For customs duties and taxes

It is necessary for all the products to send out to pass the customs.
By country or region, you may be assigned to a duty and a tax.
 
This is the "duties, taxes unpaid".
In goods prices, it does not include import duties, tax and items such as other unexpected expense for tax and brokers and agents.
These rates will cost you pay at your side.
For more information about the custom policy of your country, please contact the Customs or the agency in each country.
 
 

About delivery

About delivery
 
Goods will be shipped in Japan post office EMS (Express Mail Service).
After confirming payment, it will be shipped within 10 days.
 
※We may not be able to send the goods by countries and regions.
In that case, we will be notified by e-mail to the customer.
 
※Delivery period will vary by country and region.
 
※There is the case that the delivery is delayed due to reasons such as an order is concentrated. Thank you for your understanding beforehand.
 
About shipping charge.
 
EMS is available at 51 countries and territories as described below.
 
East Asia    :
Korea,Taiwan,China,Macau,Hong Kong
 
South-East Asia  :
Indonesia,Cambodia,Singapore,Thai,Philippines,Vietnam,Malaysia
 
West Asia
India,Sri Lanka,Pakistan,Bangladesh,Myanmar,Maldives
 
Oceania 
Australia and New Zealand
 
Europe(1)
Ireland,Italy,United,Kingdom,Austria,Holland,Greece,Swiss,Sweden,Spain,Denmark,
Gemany,Norway,Finland,France,Belgium,Portugal,Luxembourg
 
Europe(2)
Estonia,Croatia,Slovakia,Slovenia,
Czech Republic,Hungary,Bulgaria,Poland,Latvia,Lithuania,Romania,Russia
 
North America
Canada,United States of America
 
 
Please note that deliveries cannot be made to some countries and territories.
 
 
 

shipping charge

shipping charge
 
Zone First Zone Second Zone Second Zone Third Zone
Weight Asia Oceania
North America
Central America
The Middle East

Europe

South America
Africa
Up to 500g 1,400yen 2,000yen 2,200yen 2,400yen
Up to 700g 1,680yen 2,360yen 2,600yen 3,080yen
Up to 1kg 2,100yen 2,900yen 3,200yen 4,100yen
   
Returns/Exchange  
※We cannot accept any returns and exchange of goods based on your personal circumstances.
 
Validity period of the return and exchange is 10 days.
We cannot accept any returns and exchange after 10 days since the day of the item was arrived.
 
■Returns/Exchange
 ・We will exchange the items if you received a defective one and the different one.
However, item to be exchanged in the case of out of stock, we will refund the good price.
・If you have received a defective item, please contact us at [e-mail] including the details and picture to proof the defective item.
When we can accept return of items, we will contact you the address of the return address of the items by e-mail.
 
Please remind that shipping charges including import taxes must be paid by you.
We will not refund any shipping charges or import taxes. 
 
Because it takes time until changed items arrives, thank you for your understanding.
  
 

Governing law

Governing law
 
For the interpretation and the observance of problems that occur on this contract, it is assumed to be governed by the laws of Japan, absolutely of matters including the dispute regarding this contract will you have first trial of exclusive jurisdiction court the Osaka District Court Sakai branch.
<<Otsutsumi-kenkyusyo.corp.>> 595-0044 3-35 kawahara cho izumiotsu city OSAKA TEL:0725-21-7820 FAX:0725-33-7101